Refund policy

Refund Policy

Overview

At SupVendor.com, we want every customer to have a clear and reliable experience when purchasing our digital products. This Refund Policy explains when a refund may be considered and what you should know before completing an order.

Please review the information below carefully before making a purchase.

Digital Products & Final Sales

All products offered through SupVendor.com are digital and are provided electronically, typically through an instant download link or by email.

Because digital products can be accessed immediately after purchase, orders are considered final once the digital content has been delivered or made accessible. After access has been provided, the product cannot be physically returned and is therefore generally not eligible for a refund, return, or exchange.

By completing an order, you confirm that you understand you are purchasing digital content and accept that your right to request a refund may end once access to the purchased product has been provided.

When a Refund May Be Considered

Although digital purchases are generally final, we may review refund requests in certain exceptional situations, including:

  • Technical Access Problems – A technical issue prevents you from accessing or downloading the digital product.

  • Failed Delivery – You have not received your purchase and our records confirm that the digital delivery was unsuccessful.

  • Supplier Unavailability – The supplier or referenced product is no longer available, including situations where:

    • The supplier has permanently removed the product,

    • The supplier has stopped offering the product,

    • The original listing has been permanently deleted,

    • Or we can confirm that the product is no longer available through the referenced supplier.

Any supplier availability issue must first be verified by SupVendor.com before a refund can be considered.

Where appropriate, we may attempt to resolve the issue by restoring access, providing a replacement, or offering another suitable solution before issuing a refund.

Refunds are not normally provided when:

  • You simply change your mind after purchasing.

  • You are dissatisfied after the digital product has already been successfully delivered.

  • You purchased the product without fully reviewing its description or details beforehand.

Requesting Assistance

If you are experiencing a delivery problem, technical difficulty, or another issue with accessing your purchase, please contact our support team:

📧 supvendor.info@gmail.com

To help us review your request efficiently, please provide:

  • Your order number

  • The email address used when placing the order

  • A short description of the problem

  • A screenshot, where relevant

Our support team generally aims to respond within 24 hours and will work to resolve verified issues as quickly as reasonably possible.

Final Notice

When purchasing from SupVendor.com, you acknowledge that you are purchasing a digital product and understand that purchases are generally non-refundable once the product has been delivered or accessed.

We recommend reviewing the product description and all relevant information carefully before completing your purchase.