Shipping policy

Digital Delivery Policy

Overview

SupVendor.com offers digital products exclusively, meaning no physical items are packaged or shipped to customers.

This policy explains how your digital purchase is delivered, expected delivery times, and what to do if you experience problems receiving or accessing your order.

Digital Product Delivery

Every product purchased through SupVendor.com is provided electronically.

After your payment has been successfully processed, access to your purchase is usually provided through one or both of the following methods:

  • A download or access link displayed on the order confirmation page

  • A delivery email sent to the email address provided during checkout

As our products are entirely digital, customers do not need to pay shipping charges or wait for a physical shipment. There are no couriers, tracking numbers, or physical deliveries associated with our orders.

Expected Delivery Time

Most purchases are made available immediately after successful checkout.

In some circumstances, such as payment verification or temporary technical delays, digital delivery may take up to 30 minutes.

If you still have not received access to your purchase after 30 minutes, please contact our support team so we can investigate the issue.

Providing the Correct Email Address

Customers are responsible for making sure that the email address entered during checkout is complete, accurate, and accessible.

SupVendor.com cannot be held responsible for delivery delays or failed delivery resulting from:

  • An incorrect or misspelled email address

  • Emails being redirected to a spam or junk folder

  • Restrictions or filtering applied by the customer's email provider

We recommend checking your spam and junk folders before contacting customer support.

Problems Receiving or Accessing Your Purchase

If your order has been completed but you are unable to receive, download, or access your digital product, our support team will assist you in resolving the issue.

You can reach us at:

📧 supvendor.info@gmail.com

When contacting us, please provide:

  • Your order number

  • The email address used during checkout

  • A short explanation of the issue you are experiencing

Providing these details will help us locate your order and investigate the problem more efficiently.

Our support team generally aims to respond within 24 hours.